Have questions about your stay? Here you’ll find the answers to the most common questions about bookings, check-in, services, and more.
Short stay – Stays up to 20 nights
You can book directly through our website or contact us for a personalized quote.
Long stay – Stays over 20 nights
Get in touch with us by phone at +39 0236683400 or via email at booking@thebestrent.it for a tailored offer.
Yes! By booking through our website, you always get the best available rate.
Booking.com only charges for the accommodation and cleaning fee. The city tax must be paid separately through the Guest Portal, and the security deposit is held as a guarantee and released after check-out.
Short stay – Stays up to 20 nights
Once you’ve completed the online check-in via our Guest Portal, you’ll receive instructions for autonomous access.
Long stay – Stays over 20 nights
Before your arrival, you’ll receive all the apartment information, access procedures, and available services. We’ll also contact you by phone to organize an assisted check-in, during which we’ll walk you through the apartment and go over the rental agreement.
Short stay – Stays up to 20 nights
Yes, we require a security deposit via a pre-authorization on your card. The amount is not charged, but simply held and automatically released within 7 days of check-out.
Long stay – Stays over 20 nights
For extended stays, the deposit may vary depending on the length of your stay. Contact us for more details.
Short stay – Stays up to 20 nights
The deposit will be released from your card within 7 days after check-out.
Long stay – Stays over 20 nights
The deposit will be refunded within 72 business hours of check-out, unless special checks are required.
Short stay – Stays up to 20 nights
Self Check-in (always included at no extra cost): access the apartment independently and at any time thanks to the electronic lock. Assisted Check-in (optional add-on service): a member of our staff will welcome you at the scheduled time between 3:00 PM and 12:00 AM.
Long stay – Stays over 20 nights
Personalized Check-in: we’ll organize a dedicated welcome with one of our team members, who will walk you through the apartment and available services in detail.
The Guest Portal is our online platform reserved for guests, where you can:
Yes! Thanks to the electronic lock, you can enter at any time, with no time restrictions.
Early check-in is subject to availability. You can send us a request via WhatsApp, the portal chat, or email, and we’ll let you know if it’s possible.
Late check-out is subject to availability. You can send us a request via WhatsApp, the portal chat, or email, and we’ll let you know if it’s possible.
The access link and code are sent exclusively to the guest who made the reservation. That guest can choose to share it with the rest of the group, ensuring safe and independent access for everyone.
The access link includes a Google Maps connection showing the best transport options. For any further information, feel free to contact us!
Yes, you can book your transfer up to 24 hours before arrival via the Guest Portal.
We partner with external providers to offer luggage storage service, available on our Guest Portal at a fixed price per bag. After purchase, you’ll receive all the necessary instructions to drop off your luggage and enjoy the city hassle-free.
Short stay – Stays up to 20 nights
Your booking includes an initial cleaning before arrival and a set of linens per guest. If you need additional cleaning or linen service, you can purchase them through the Guest Portal.
Long stay – Stays over 20 nights
You can schedule recurring cleanings, weekly or monthly, with linen changes included.
No, but the apartment is equipped with kitchen utensils and a basic starter kit to prepare your own meals.
Each apartment is fully equipped to ensure a practical and comfortable stay. Among the main amenities, you will find:
Every detail is designed to provide a smooth and worry-free experience.
We offer a regular maintenance service to ensure that every apartment is always kept in perfect condition.
Our dedicated maintenance team is available every day from 9:30 AM to 10:00 PM to schedule quick and efficient interventions whenever needed.
Pet policies vary depending on the specific apartment. Please check the listing details or contact us for more information.
We provide a full-service management solution for short- and mid-term rentals in Milan and Rome, designed to maximize your property’s value and profitability.
We handle every operational aspect: from listing and promotion on major platforms to booking management, guest communication, check-in, cleaning, and maintenance. Every detail is carefully managed to ensure a high standard of hospitality and a seamless guest experience.
Discover our management approach.
We’re available every day from 9:30 AM to 10:00 PM for any needs or tips about the city.
