General Conditions of service
This being the case, the Customer accepts the following conditions of service:
3.2 Following a booking request, The Best Rent S.r.l. will send the Customer an email regarding: information on the selected Property and a link to a webpage where all the information relating to the Property and the reservation can be found, as well as – only in cases where the stay is to be longer than 30 days – instructions regarding how to pay the deposit online and a copy of the lease and the service contract that the Customer will be required to sign with a third party approved by HOMEFIDENCE for the maintenance and management of the Property, as well as for the execution of additional services all related to the lease in favour of the Customer. In particular:
a) the address and characteristics of the selected property;
b) the duration of the Contract with the period selected by the Customer;
c) the amount of the monthly rental fee and the amount of tourist tax to be paid when necessary;
d) information on the down payment (deposit) due for the reservation of the Property and the amount of the security deposit that must be paid at check-in;
e) information on the “Cancellation Policy ” applied (cancellation policy specified here in point 6);
f) the maximum number of people who can occupy the Property;
g) the times at which the check-in and check-out operations will take place;
h) information on the additional contractual services that may be provided to the Customer through a third party approved by The Best Rent at their request with an indication of the costs involved.
3.3 On this same page, the Customer will be requested to accept the general conditions of service by ticking the appropriate box once, or twice to indicate double approval for some specific and important clauses. At the time of check-in, a Customer who will stay for periods longer than 30 days will be required to sign the lease and the service contract.
3.4 The deposit must be paid within 24 hours from the time of booking. After this period, the booking request will be ineffective and The Best Rent S.r.l. will therefore not be required to guarantee the Customer the availability of the selected property.
3.5 The webpage referred to in point 3.2 must be filled in by the Customer with all the requested data (for example, the details of all the people who will occupy the Property with the related identification data). The Customer must also accept these general conditions of service.
3.6 As for the method of paying the deposit, if the Customer has chosen to transfer it to the current account of The Best Rent S.r.l., or to the account of a person delegated by HOMEFIDENCE, said Customer must send the bank receipt of the aforementioned transfer to The Best Rent S.r.l. either by fax or email within the next 24 hours.
3.7 If the Customer sends the payment receipt later than specified in the previous point 3.6 and the selected Property is no longer available, The Best Rent S.r.l., where possible, will propose the Customer another property among those currently available, indicating the possible price difference due or saved by the Customer.
3.8 The Client, within 24 hours of receipt of the communication from The Best Rent S.r.l. referred to in paragraph 3.7 above, shall notify The Best Rent S.r.l. through email acceptance of the new property.
3.9 In the event that the Customer does not accept the change of property as proposed by The Best Rent S.r.l., said Customer must give written notice to The Best Rent S.r.l., who will return the deposit received within 10 days of receipt of the aforementioned communication of refusal.
4.3 An associate from The Best Rent S.r.l. will read the gas and electricity metres at check-in and check-out. The amount paid for the booking is inclusive of gas and electricity consumption calculated on the basis of a maximum daily usage amount. The amounts are calculated based on the following parameters: 0.65 Euro/Kwh for electricity; 1.50 Euro/mc for gas. If the actual use of utilities by the Tenant exceeds the maximum daily amount stipulated in the property handover report (provided for contracts of transitory nature), the Tenant must pay the excess at check-out.
4.4 If the Customer is required to pay the tourist tax to the Municipality; this payment will be made by remittance in favour of The Best Rent S.r.l., who will act as a tax collector of this tax in compliance with the regulations in force.
5.2 The Best Rent S.r.l. will return the entire security deposit to the Customer or release the pre-authorisation within 72 working hours from the date the check-out took place (that is, after the Property’s condition has been verified). If The Best Rent S.r.l. finds any damage or malfunction caused by the Customer, The Best Rent S.r.l. will withhold from the security deposit or withdraw from the card provided as a guarantee the sums due pursuant to art. 5.1 above, after the damage assessment and quantification have taken place.
5.3 The Customer, at the same time as check-out from the Property and in any case within the maximum period of 15 days from the receipt of a formal request for payment by The Best Rent S. r.l., is under any circumstance obliged to pay the amount necessary to compensate for the greater damage caused to the Property by said Customer or by any other occupant, possibly still to be compensated at the outcome of the actions described in points 5.1 and 5.2 above.
6.1 The amount paid by the Customer as a down payment will be charged by The Best Rent S.r.l. as a deposit once the contract has been finalised in accordance with article 3 above. The amount of the down payment, and therefore, of the deposit is determined depending on the period of stay of the Customer at the Property.
6.2 In the event that the Customer cancels the reservation at any time prior to their arrival at the Property, as well as in the event that the Customer does not show up for check-in (no show), The Best Rent S.r.l. will be entitled to retain the entire amount paid by the Customer as a deposit.
6.3 In the event that the Guest decides to interrupt the stay at the Property for any reason with a Contract that has a duration of less than 30 days, the Guest will not be entitled to a refund of any amount and The Best Rent S.r.l. will be entitled to retain the full amount received.
In the event that the Guest decides to interrupt the stay at the Property for any reason with a Contract that has a duration of more than 30 days, the Guest shall be obliged to give at least 30 days’ notice unless otherwise stipulated in writing, failing which they will be liable to pay a penalty of one month’s rent. In any case, all expenses accrued pursuant to Article 4 above and the amounts due for the restoration of any damage found by the Grantor are due by the Guest.
Said report will be signed by the Customer, for themself and for all the occupants of the Property, before which The Best Rent S.r.l.’s assigned associate will hand over the keys or grant access codes to the Property. Upon delivery of the keys or codes, the Customer shall become the custodian of the Property and shall be liable to The Best Rent S.r.l. for any damages, breakages and malfunctions.
7.2 The Customer, at check-in, must show The Best Rent S.r.l.’s assigned associate the identification documents of all the people who will occupy the Property.
7.3 The Customer is required to notify The Best Rent S.r.l. of any delay with respect to the scheduled time for check-in ahead of time which exonerates The Best Rent S.r.l., as of the time of notification, from any responsibility for any disruption caused by the delay.
In the event of a delay in arrival and provided that The Best Rent S.r.l. has been notified, the following check-in surcharges will be applied to the Customer: The standard assisted check-in time is from 3pm to 9pm. There is a surcharge of €30 for assisted check-in from 9pm to midnight. In any case of a late check-in, if not communicated within two hours prior to the time indicated at the time of booking, in addition to the surcharges relating to the time slots listed, a surcharge of up to €100 will be applied.
7.4 The maximum delay allowed for the arrival of the Customer to the Property is 1 hour from the date initially agreed upon, subject to communication pursuant to the previous article 7.3; in the case that this condition is not met, the Customer’s booking will be considered cancelled pursuant to and for the purposes of the previous article 6.
9.2 The Customer is aware that the purpose of their personal data being processed is limited only to the execution of the contract by The Best Rent S.r.l. and their associates.